STR Field support

STR Field is the phone app for cleaning crews whose company uses Cyber Ink. Your company sets up your account, so most questions are fastest answered by your manager.

Ask your manager about

• Getting a setup code, or a new one if yours has expired.

• A clean that is missing, at the wrong time, or assigned to the wrong person.

• A property’s checklist, arrival instructions or QR sticker.

• Moving the app to a new phone.

Ask us about

• The app crashing, freezing or not sending photos.

• Anything your manager can’t fix.

Email contact@cyber.ink. Tell us your company’s name, your phone model, and what you were doing when it went wrong.

To see or delete the information the app holds about you, ask your employer, who controls it. If you write to us instead, at privacy@cyber.ink, we pass the request to them and help them act on it.

Common fixes

Photos say they are waiting. They send by themselves when the phone has signal. Keep the app open for a minute somewhere with Wi-Fi or mobile data.

The setup code doesn’t work. Each code works once, on one phone, and expires. Ask your manager for a new one.

Check-in asks about location. Location is read only when you check in and when you check out. You can say no and still check in.

Our privacy policy is at cyber.ink/privacy-policy.